Refund policy

Shipping & Delivery Policy

Thank you for choosing MyBuddy.sg! We are dedicated to delivering our premium, single-ingredient Australian dog treats straight to your doorstep across Singapore.

1. Delivery Areas & Rates

  • Coverage: We provide island-wide delivery across mainland Singapore.

  • Free Standard Delivery: Enjoy free standard delivery on all orders $30 and above.

  • Standard Rate: A flat delivery fee of $3 applies to all orders below $30 (2–3 business days via SingPost).

  • Express Same-Day Delivery: Need your treats today? We offer express same-day delivery for a flat fee of $10. Please place your order before 12:00 PM to qualify for same-day delivery.

  • Restrictions: We currently do not ship internationally or to restricted zones (e.g., military bases, Jurong Island, or protected cargo complexes).

2. Processing & Delivery Times

  • Processing Time: Orders are processed and packed within 1–2 business days. Please note that we do not process or ship orders on Sundays or Public Holidays.

  • Delivery Time: Once dispatched, your order will typically arrive within 2–3 business days for standard shipping.

3. Tracking Your Order Once your order is dispatched, you will receive a shipping confirmation email with a tracking link to monitor your delivery status in real-time.

4. Delivery Attempts If you are unavailable to receive your package, our delivery partners will attempt to contact you. With your permission, they may leave the parcel in a safe location (such as a riser or shoe cabinet). Otherwise, they will contact you to coordinate a re-delivery.

Refund & Return Policy

At MyBuddy.sg, we take pride in the premium quality of our single-ingredient Australian dog treats. Because our products are perishable food items, we have established the following guidelines to ensure health, safety, and transparency for all our customers.

1. 14-Day Return Window We accept return requests within 14 days of you receiving your order. To be eligible for a return, your item must be unused, unopened, in its original packaging, and in the same condition that you received it.

2. Non-Returnable Items Due to strict food safety and hygiene regulations for pet consumption, we cannot accept returns for:

  • Any bag of treats that has been opened, unsealed, or tampered with.

  • Items purchased on clearance or during a major promotional sale.

3. Damaged, Defective, or Incorrect Items Please inspect your order upon delivery. If you receive an incorrect item (e.g., you ordered kangaroo jerky but received beef liver) or if the packaging is defective or damaged, please contact us immediately at info@mybuddy.sg with your order number and a photo of the issue. We will arrange a complimentary replacement or full refund right away.

4. How to Initiate a Return To start a return, please email us at info@mybuddy.sg with your order number and reason for return. Once your return is approved, we will provide instructions on how and where to send your package. Customers are responsible for the return shipping costs to our Singapore facility unless the return is due to our error. Tip: Please use a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.

5. Refunds Once we receive and inspect your returned unopened package, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5 to 7 business days.