Shipping policy

Shipping & Delivery Policy

Thank you for choosing MyBuddy! We are dedicated to delivering our premium, single-ingredient Australian dog treats straight to your doorstep across Singapore.

1. Delivery Areas & Rates

  • Coverage: We provide island-wide delivery across mainland Singapore.

  • Free Delivery: Enjoy free standard delivery on all orders $30 and above.

  • Standard Rate: A flat delivery fee of $3 applies to all orders below $30.

  • Restrictions: We currently do not ship internationally or to restricted zones (e.g., military bases, Jurong Island, or protected cargo complexes).

2. Processing & Delivery Times

  • Processing Time: Orders are processed and packed within 1–2 business days. Please note that we do not process or ship orders on Sundays or Public Holidays.

  • Delivery Time: Once dispatched, your order will typically arrive within 2–3 business days.

3. Tracking Your Order Once your order is dispatched, you will receive a shipping confirmation email with a tracking link to monitor your delivery status in real-time.

4. Delivery Attempts If you are unavailable to receive your package, our delivery partners will attempt to contact you. With your permission, they may leave the parcel in a safe location (such as a riser or shoe cabinet). Otherwise, they will contact you to coordinate a re-delivery.

Returns & Refund Policy

At MyBuddy, we prioritize the health and safety of your pets. Due to the nature of our food products, we adhere to the following policy:

  • Damaged or Incorrect Items: We take great care in packing your orders. If your items arrive damaged, defective, or if you received the wrong product, please contact us at info@mybuddy.sg within 7 days of delivery. Please include a photo of the item and your order number so we can arrange a replacement or refund.
    (Tip: To help us resolve your issue faster, please use the subject line "Order #[Your Order Number] - Issue" when emailing us.)

  • Hygiene & Safety: For the safety of all pets, we cannot accept returns or exchanges for items that have been opened or handled.

  • Change of Mind: We are unable to offer refunds for "change of mind" once the package has been opened or the safety seal is broken.